"(We) have thanked many of your staff for the kindness and care they gave my mother in her 6 years at Ventress Hall. My mother always felt safe, comfortable and happy. Thank you once again." Family, Ventress Hall
"...would like you and all the staff in both Ventress and Stanton Halls to know how much we appreciated all the care and freedom you gave (our friend)...Whenever one of us came up to stay...we were able to visit and take him out whatever time suited us, returning late into the evening. Your staff always welcomed him whenever he returned and we enjoyed our chat and banter with them. The availability of having the minibus at weekends to enable him to go to various family celebrations was an added bonus. Attendance at these do's was one of the many ways he continued to excite his independence. All who met him marvelled at his spirit and courage to attempt such ventures and it gave him an identity and sense of worth to lead as normal a life as possible...(We are) grateful and content that he would not have wanted for better, understanding care that you were all able to provide." Friends, Ventress and Stanton Halls
"Words alone cannot describe how grateful I am." Family, Stanton Hall
"Thanks to all the staff for the wonderful buffet you provided for mothers 90th birthday. Everyone commented on the quality, quantity and variety of food. Thank you for helping to organise the party. Mother enjoyed her day and meeting everyone. Thanks again." Family, Stanton Hall
"...the superb care you gave (mum) was just marvellous and we all can't thank you enough. It was such a big move to Darlington for mum but as soon as she arrived the welcome at Stanton Hall was so heartfelt she immediately felt at home and said "this is the place for me." Family, Stanton Hall
"To identify and single out individual carers or members of your management team who excelled in the care of my father... would be impossible, as their commitment and genuine care and love which they extended to us all, is something that you all should be proud of and something that we shall treasure all our lives." Family, Stanton Hall
"My thanks for the dedication, love, care and professionalism that was shown to my mother. It is always a difficult life after a severe stroke but mum still managed to have fun and generally contribute to life in the Home." Family, The Terrace
"(Our aunt's) care and treatment... was beyond reproach, which surprised us given the bad press your industry occasionally attracts. Her treatment, care and attention and the compassion shown by staff would unlikely be matched whether in the private sector or the NHS. We knew she was in exceptional hands and was treated with dignity and love. (The team) are worth more than they will ever earn in financial terms but should be rest assured that the contribution they make is beyond money. I hope their selfless commitment to excellent performance in caring for the elderly is recognised and appreciated. I would have no fears if friends or ourselves became residents in your Home and would recommend it whole heartedly." Family, The Terrace
"The staff have been wonderful in the care of my mother. I couldn't have asked more of their support and friendship over the years." Family, The Terrace
"Thank you for all your kindness and care which we know was appreciated..." Family, Kings Court
"(We) must convey our thanks to you for the care and consideration which was shown to mum during her stay with you. Your support was greatly appreciated... We will call you from time to time to see how the Home is progressing and, more importantly, to have our little chats... Once again, our sincere thanks to you all." Family, Kings Court